Working with organisations with people

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Identity & Passport Service

The Ambition

To transform the leadership culture within an important government agency who were facing a highly sensitive and fundamental shift in focus to their remit.

The department has a good reputation and wants to continue to be an organisation that is highly regarded by other government departments and by customers.

Our Response

The ′Be the Change′ advanced leadership programme.

This was a bold undertaking, set up to support over 100 managers to be highly effective leaders so they in turn can lead their own people to deliver the department’s vision of change. Premised on the belief that organisational change is underpinned by personal change, this programme creates environments for individuals to explore their options for the personal changes required by a changing business context.

Be the Change advanced involves:

  • Consultancy on leadership development
  • A series of intensive learning events for cohorts of 12 including:
    • Half-day launch
    • 3 day intensive residential workshop
    • 1 day follow-up
    • Action Learning
    • Corporate leadership projects defined and supported by board champions
    • Coaching support to executive board members in their role as project champions

Be the Change is designed around the learning cycle; a programme rather than a one-off intervention that caters for diversity and different learning styles or ‘thinking differently together’. It focuses on the individual and the organisation to deliver business benefits.


Independent evaluation found the programme delivered in four key areas:

The vision for leadership is now understood across senior staff. They share its values and a common frame of reference for doing business together. Perspectives have changed, with participants more engaged and committed. All now think about their options as leaders in a bigger and in a more visionary way. They see their own capacity for influencing and taking control.

Participants now enjoy better communications at a senior team level with less hierarchical divisions. They are aware of different needs and preferences, the importance of mutual respect and the benefits of enhancing relationships.

Participants are energised. They want to ‘make something happen’. The innovative programme provided shared experiences, structured reflection and exposure to possibilities and tools to enable participants to plan for action.

Participants have greater self-confidence to build on their own unique leadership style and feel reassured they do not have to squeeze into a corporate leadership mould.


Some of our clients include:
  • Boehringer Ingelheim
  • Department for Business, Innovation and Skills
  • Merseyside Probation Trust
  • Government Office for the English Regions
  • Department for Children, Schools and Families
  • Department for Communities and Local Government
  • Department for Culture, Media and Sport
  • Department for Environment, Food and Rural Affairs
  • Department for Transport
  • Driving Standards Agency
  • Driver and Vehicle Licensing Agency
  • Government Offices of the English Regions
  • Humberside Probation Trust
  • Identity and Passport Service
  • London Borough of Newham
  • Ministry of Justice
  • Natural England
  • Vehicle Operations and Standards Agency
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